Village Services

Village Facilities are closed to the public until further notice, including Village Hall, Niles Senior Center, Niles Family Fitness Center, Niles Family Services, Niles Teen Center, Public Works, Fire Stations, and Niles Historical Society.

All Village facilities are closed to the public until further notice except for the Niles Police Department. The Police Department does request that the public limit in-person interaction and submit payments or police reports online when possible. Residents can rest assured that Fire, Police, water, and Public Works services are all continuing. The Village’s decisions are made based upon guidance from the CDC that recommends limiting in-person interactions to prevent exposure and spread of COVID-19. As always, the Village’s top priority is to promote the health and safety of its residents, customers, employees and community. Many Village services are still available to residents remotely. See information below.

Please view Mayor Przybylo’s latest video message to the public, dated March 31st, on YouTube.

Contact the Village

The Village is still providing many services to residents and businesses. Residents are encouraged to contact the Village online with any inquiries, and if they need assistance with services. The Village’s online Citizen Request Tracker has 47 categories of service requests. Residents can also call the usual Village phone numbers to contact staff or receive services. Not all services will be available, and response times may be slower.

  • Village Hall Administration and Finance (847) 588-8000
  • Community Development (847) 588-8040
  • Public Works (847) 588-7900 
  • Niles Senior Center (including Meals on Wheels and Lending Closet) (847) 588- 8420
  • Niles Family Services (including Food Pantry and crisis team) (847) 588-8460

The Village strongly encourages residents and businesses to use online services as much as possible at Transactions such as utility bill payment can be completed through the Village’s website, via the Village Hall outdoor depository box, or by mail – Village of Niles, 1000 Civic Center Drive Niles, IL 60714.

Village Hall

The Village is still providing services to residents and businesses such as transfer stamps, available by appointment by calling (847) 588-8040.

Village public meetings, including all Fiscal Year 2021 Budget Workshops, have been postponed until further notice.

The Village is no longer issuing permits for door-to-door commercial solicitation until further notice.

Vehicle window stickers will go on sale on June 1 online and by mail. In-person sales will not begin until Village Hall reopens (TBD). Visit

Water Bills

If you are able to pay your water bill, that payment can be made online, dropped off at Village Hall with no person-to-person contact, or you can take care of your bill over the phone by calling (847) 588-8000.

If you are currently unable to pay your water bill, the Village is making temporary changes to its procedures to help. The Village has suspended water shut-offs during the COVID-19 stay-at-home order. Also, any late fees on water bills will be waived through April 30, as long as you call Village Hall and request the waiver. Call (847) 588-8000.

Niles Police Department

The Niles Police Department is suspending the following non-emergency services until further notice: fingerprinting, child safety seat inspections, disability parking placards, ride-alongs, station tours and department presentations. While the lobby of the Police Department is open, individuals are encouraged to pay citations or file police reports online, when possible, to avoid person-to-person contact. 

Crime Free Housing classes are canceled until further notice.

Garbage and Recycling Collection

As a reminder, garbage collection by Groot will continue as usual. Bulk items such as white goods or construction debris are once again being accepted. However, there is a limit of one item per household each week due to anticipated demand.  Yard waste and branch collection began the week of April 1, as scheduled.

Regular recycling service continues. However, if you or someone in your household has tested positive for COVID-19, or is exhibiting symptoms related to COVID-19, please bag your recyclables and place them in your trash/refuse cart instead. This practice will help protect the employees at Groot’s Material Recovery Facility.

If there are no signs of COVID-19 in your household, please continue to place your loose recyclables in your recycle cart. Regular recycling service continues.

Textile recycling is suspended until further notice.

Niles Free Bus

The Niles Free Bus is using its weekend schedule, with no early morning runs, 7 days a week as of Tuesday, March 24 (the first run has switched to a 9:33am start time for the 411 route, 9:43am for the 410 route and 9:30 for the 412 route).

Village Alerts

The Village periodically uses an automated phone system and other communications tools to quickly reach residents with information. Subscribe to emergency phone calls, texts, and the Village e-newsletter by visiting

Emergency Declaration 

The Village Board of Trustees has made an emergency declaration in response to the COVID-19 pandemic. The declaration gives emergency powers to the Mayor, Board, and Village Manager to respond to emergency situations quickly without going through formal steps such as Board review at a public meeting. These powers can help with functions such as emergency purchases, and changing employment policies to ensure pay for employees, to allow employees to work remotely, etc. The March 17 online meeting packet contains the full emergency documents.