General Information

In accordance with established COVID-19 guidelines, the Family Services Department will maintain office hours for in-person services.  We encourage clients to call our main number to set up an appointment for all needs/services, but we are available for residents, specifically those that are unable to receive needed services through virtual or telehealth means.  

The scheduled times that residents will be able to access the department with an appointment are as follows:

Monday-Friday:                  8:30am-5:00pm  (evening appointments available by appointment) 

Saturday:                 10:00am-2:00pm (by appointment only)

During the times that the office is open, residents wishing to enter the department will have to meet the following guidelines to be permitted entry:

1. Facemasks must be worn at all times while in the building. 
2. Temperature must be taken at the building entry and must be below 100” F to proceed.  Residents with a temp over 100 will be strongly encouraged to follow up with a medical provider and will not be granted access to the building.
3. Residents are requested to ring the family services buzzer prior to entry to the building to ensure that spacing in the lobby can be maintained.
4. Residents will be encouraged to limit the number of persons in their group as much as is possible.
5. Residents will be prompted to wash their hands in the Waiting Area of the office upon arrival.
6. Residents must agree to follow social distancing guidelines at all times and will be asked to leave for failure to comply. 
7. Office areas will be disinfected/cleaned between guests.
8. These guidelines will be followed until the facility has unrestricted access to public entry.

Counseling Services

 
Using a holistic perspective, we embrace the needs of the whole person all aspects of their well-being.   We have well-trained staff that have a wide range of therapeutic specialties, and work to match residents with the best counselor for them.   Our team offers counseling services in 8 different languages.   

Our Engage program is our newest specialty program, that works with residents and families that are struggling with addiction and related challenges of domestic violence, anger management, and legal issues.  More information can be found on the Engage tab to the left. 

Food Pantry

The food pantry is open for Village of Niles residents. The food has been donated to our pantry to help families who have little or no food. Due to current COVID-19 guidelines, the Food Pantry is open by appointment only, unless it is an emergency. Please call (847)-588-8460 for more information.

The food pantry collects non-perishable items. All donations including monetary and food certificates are always welcome and are greatly appreciated.  Family Services and our food pantry clients are extremely grateful to our community donors for their support. 

Financial Wellness

Our financial wellness services are designed to help residents navigate the stress and circumstances of financial insecurity.   Family Services uses a holistic approach to work with residents on improving financial well-being, and working with them to develop a growth-mindset and empower them to get to a place of stability through financial assessment, counseling, and mobilizing of available financial resources. 

Speakers

The professional staff is available to Niles' businesses, schools, and community groups for educational and informational seminars and groups. Topics can be tailored to each organization's particular interest or need.