General Government Department Overview
The General Government Department maintains two primary objectives: the first is to provide high quality customer service to Village residents and businesses. The second is to maximize the efficiency of Village service delivery through the use of cost efficiencies and obtainment of grants.
The General Government Department is made up of the following divisions:
- Communications and Multimedia
- Human Resources
- Village Attorney
- Village Clerk
- Village Manager
Customer Service Policy Each Village of Niles employee will provide professional, courteous, and timely response to the service and information needs of the public and, to the best of their ability, work to remedy citizen concerns
Employees will work with colleagues in a manner premised upon respect, dignity, understanding, and cooperation so each may fulfill their responsibilities effectively.
To provide the leadership necessary to successfully implement the policy direction of the Mayor and Board of Trustees, communicate that direction to the Village organization, ensure the efficient, effective and economical delivery of Village services to Niles's citizens and build and maintain effective working relationships with other governments.
All liability and damage claims are handled by the Village’s 3rd party liability claims processor, IPMG.
If you believe that you have a claim against the Village of Niles you must follow the following procedures. The Village cannot assume liability or responsibility for circumstances beyond its control, including but not limited to:
• Weather related events and conditions such as ice, snow, flooding, and tornadoes, etc.• Damages caused by other motorists/vehicles.• Unreported road debris or conditions.
Damage claims occurring on any street under the Village’s jurisdiction can be submitted. Damage claims on highways or streets not under the jurisdiction of the Village of Niles should be referred to the government agency that maintains the roadway (i.e. Illinois Department of Transportation or Cook County). Those government agencies may have different reporting and handling procedures.
A claim may be submitted to IPMG at firstname.lastname@example.org. Claim form and instructions on submitting a claim are found here.
All Claim forms should be submitted with supporting documentation. Claimants are encouraged to submit pictures and quotes along with the claim form.
The Village’s 3rd party liability claims processor will conduct a thorough review of the claim and determine liability. It’s important to note the Village does not determine whether claims are deemed compensable or not.
For questions, please contact the IPMG at:
225 Smith Road, St. Charles, IL 60174
By processing your claim, the Village does not assume responsibility, nor does it agree your claim will be covered. Consequently, it is recommended you file a claim with your own insurance carrier.