General Government Department Overview

The General Government Department maintains two primary objectives: the first is to provide high quality customer service to Village residents and businesses. The second is to maximize the efficiency of Village service delivery through the use of cost efficiencies and obtainment of grants.

The General Government Department is made up of the following divisions:
  • Communications and Multimedia
  • Human Resources
  • Village Attorney
  • Village Clerk
  • Village Manager

Customer Service Policy

Each Village of Niles employee will provide professional, courteous, and timely response to the service and information needs of the public and, to the best of their ability, work to remedy citizen concerns

Employees will work with colleagues in a manner premised upon respect, dignity, understanding, and cooperation so each may fulfill their responsibilities effectively.

Mission Statement

To provide the leadership necessary to successfully implement the policy direction of the Mayor and Board of Trustees, communicate that direction to the Village organization, ensure the efficient, effective and economical delivery of Village services to Niles's citizens and build and maintain effective working relationships with other governments.

Citizen Incident / Liability Claims

All liability and damage claims are handled by the Village’s 3rd party liability claims processor.

In the event of a claim of Village-caused damage to a claimants property,  a claim may be filed online in our Forms Center.  (Also found by searching for “Claim Form” on the Village website). All documents can also be submitted to IPMG at Instructions on submitting a claim are found here.

All Claim forms should be submitted with supporting documentation. Claimants are encouraged to submit pictures and quotes along with the claim form.

The Village’s 3rd party liability claims processor will conduct a thorough review of the claim and determine liability. It’s important to note the Village does not determine whether claims are deemed compensable or not. 

For questions, please contact the Village Manager's Office at 847-588-8010 or IPMG at: 
225 Smith Road, St. Charles, IL 60174
Phone: 888.377.5845
Fax: 630-485-5905

Citizen Incident Report

This form is to be used by any citizen involved in an accident or incident occurring on municipal property which required first-aid or hospital treatment, or resulted in alleged property damage as a result of the accident or incident.  By processing your claim, the Village does not assume responsibility, nor does it agree your claim will be covered.  Consequently, it is recommended you file a claim with your own insurance carrier.