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Administration

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1. How do I filll out a Freedom of Information Act Request?

Follow the link to submit request https://niles.nextrequest.com/. You may also mail or fax a printed form.

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Andrews FAQ's

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1. What is GIS?

GIS enables individuals and groups look at the data they manage in a different way. Usually on a map.

2. Why GIS?

Because its really helpful!

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Community Development

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1. When is the next Plan and Zoning Committee meeting scheduled?

See the posted calendar date for 2014

2. What is the process of obtaining a business license?

Fill out an application and submit to Business Licensing. Please allow 5 business days for approval.

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Crime Free Multi-Housing / Rental Program

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1. I only have one unit. Why does the ordinance apply to me?

Laws regarding rental properties and eviction proceedings can be complicated. Most small property owners operate their rental unit as an investment and may not have the background, information, or experience that would assist them in preventing or dealing with problems on their property. The village has had several cases related to rental condos or rental single-family homes where drug sales, criminal gang activity (including drive-by shootings), and severe nuisance problems that adversely impacted the quality of life in the neighborhood have occurred, and the property owner was unaware or unable to quickly or effectively resolve the matter. One has no way of knowing if the next renter will become a nightmare for you and the community. The Crime Free Multi-Housing Program can help you be prepared to prevent problems or be ready to quickly and effectively deal with problems should they occur.

2. Why is the seminar four hours long and what will I learn?

The Crime Free Multi-Housing program was developed in 1992 by the Mesa, Arizona Police Department. Over 1700 communities in 44 states and four Canadian provinces have been trained in CFMH. The information contained in the seminar or on-line is a compilation of experience and proven methods from professional rental property managers, lawyers, and police officers. Seminar topics include:Explanation of the Village of Niles residential rental ordinance

Overview of community policing and village resources available to assist you

Explanation of the Crime Free Lease Addendum with a sample provided

Crime prevention and risk management

CPTED (Crime Prevention Through Environmental Design) overview

Applicant screening

Active property management and working with the Police Department

An attorney discussing leases and evictions

Village of Niles rental issues / inspections / miscellaneous ordinances

Special investigations officers with gang and drug awareness information

A workbook and additional valuable handouts and resource information

3. I understand this seminar is mandatory. It is difficult for me to attend the one whole session for 4 hours

In an effort to provide the rental property owner, agent (manager), or the owner’s designee an opportunity to attend the seminar with the least amount of difficulty, we are offering several sessions annually. Seminars are scheduled on weekdays, Saturdays, and split over two evenings. If it is absolutely impossible to attend six straight hours, you may contact the program coordinator at the Niles Police Department to arrange to attend half the seminar one day and the final half on another date. Please keep in mind that a training completion certificate is required before your rental license will be issued by the village.

4. I live out of state. How do I attend or obtain material?

If you live out of state, you are required to have a local individual that handles matters for you related to the rental property. The seminar may be attended by this individual or the material may be sent to you by mail by contacting the Niles Police Department at 847-588-6500.

5. I own more than one unit in the village. Do I need to fill out an application for license for each unit or each building?

You will be required to fill out one application per building.

6. Does the ordinance require a criminal background check for rental applicants?

No, thorough applicant screening is recommended and discussed in the seminar. However, the ordinance does not require criminal background checks.

7. Does the ordinance require me to evict a tenant for one criminal incident?

No. The ordinance does recommend the use of a Crime Free Lease Addendum or similar wording in the body of the lease that makes criminal activity a cause for eviction. The ordinance does not require an eviction based on criminal activity. It simply provides the rental property owner the tool and ability to deal with a problem if they choose or need to. The Crime Free Lease Addendum was developed by HUD and is used in Section 8 leases utilized by housing authorities. Evictions based on this concept were upheld by the U.S. Supreme Court in 2002 (see Oakland Housing Authority v. Rucker and Department of Housing and Urban Development v. Rucker).

8. Doesn't the ordinance promote discrimination or profiling?

No. The Federal Fair Housing Act, which is discussed during the seminar and contained in the workbook, has seven protected classes. The seven protected classes relate to a persons race, color, national origin, religion, sex, familial status, or handicap (disability). A person’s behavior is not a protected class. The ordinance is intended to deal with criminal or excessive nuisance behavior that is impacting the health, safety, or quality of life of a neighborhood, regardless of the tenant’s race, ethnic background, or income status. Would you like to live next to a drug dealer, gang member, or renter that has loud and drunken parties every weekend?

9. How can I be held responsible for the actions of my tenant?

A rental property, regardless of size, is in fact a business operation. While the village has the power to declare certain businesses a nuisance, it has the right and responsibility to do the same for troublesome rental properties. The ordinance is designed to provide education and tools to rental property owners that will assist and empower them to reduce the chances of problems and be prepared to quickly and effectively deal with difficult tenants. This will not only assist the village and local neighborhoods, but may also protect the rental property owner from potential loss of rent during a protracted eviction, and costly repairs to damaged units.

10. Will my rental license be suspended or revoked any time a crime happens?

No. With the number of rental licenses for condos, apartments, single family homes, and townhouses in the Village of Niles, it is not possible to track every single incident. However, the units that become excessive in nature by virtue of the type of criminal activity or amount of nuisance activity (as noted in the ordinance) that impacts the quality of life of a neighborhood will be notified. The owners who actively work with the police department in an attempt to resolve the problem should have no concern. The village will not automatically suspend or revoke a rental license for a property that meets the nuisance standard. The village manager, upon specific recommendation, may review the situation and may suspend or recommend revocation for a small percentage of rental property owners who fail to attempt to resolve problems on their property.

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Family Fitness Center

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1. Who is considered a Resident of Niles?

A person or persons who lives in or owns property in Niles.
Proof can be shown by Drivers License, Property Agreement or Gas/Electric Bills

2. How do I receive Member Rates for Programs and Classes?

To receive a Member Rate for Programs and Classes a person must have an Annual Membership
For Adult Classes a person must have an Adult/Senior Annual Memberships
For Children's Programs there must be either a Child/Adult/Senior Annual Membership

3. How can I get one month added to my Annual Membership?

When you refer a friend for an New Annual Adult Membership we will add one month to your Annual Membership.

4. Are there Daily Fees available to use the Fitness Center?

The Fitness Center offers Daily Fees for The Indoor Track, Pool, Fitness Center, Gymnasium, Group Fitness Classes and Clubhouse
All Fees are based on Resident/Non-Resident and Member/Non-Member Daily Fees

5. Do you have Childcare Services?

Childcare is available for our Members and Guests. All people using this service must remain in the building.
There is a fee for this service and it is based on Member/Non-Member Clubhouse Information

6. Do you offer Personal Training?

Yes Personal Training is available to our Members and Guests
Fees are based on Member/Non-Member.
Personal Training Packages are available and can take place any day and time the fitness center is open Personal Training Information

7. Love Your Instructor ....Love Your Class

We offer small group training for 3-6 of your frineds Small Group Traing

8. When are your Family Open Swim Times?

Family Open Swim Times occur Monday-Friday beginning at 3:00 pm ending times varies. Saturdays and Sundays from 12:00 pm -4:45 pm.
Family Open Swim Times sometimes varies during the Holiday Season
Resident/Non-Resident Daily Fees Apply Please always check our Aquatic Schedule Family Open Swim Times

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Fire - FAQ's

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1. Can I sponsor a hydrant?

Yes! Contact the Niles Fire Department at 847-588-6800 to check for availablilty.

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Garbage

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1. What if my collection day falls on a holiday?

Collection is not provided on the following holidays: New Year’s Day, Labor Day, Memorial Day, Independence Day, Thanksgiving Day or Christmas Day. If one of these holidays falls on or before your scheduled pickup day, including Sunday, collection is delayed one day for the remainder of the week. If garbage pickup is usually on Thursday, pickup will be on Friday. Residents with Friday Pickup will receive garbage and recycling pickup service on Saturday.

2. Can I get a smaller cart?

Seniors (62 years and older) will have the option of choosing a 35 gallon refuse and recycle cart size instead of the 95 gallon and 65 gallon sizes after a 60 day trial period.

3. Where do I dispose of bulk items?

Residents may place bulk items out for collection on their pickup day. Niles residents receive unlimited collection of bulk items. Residents are encouraged to only place out one bulk item per week if possible to assist the collector, and to contact Groot to arrange for the pickup of the bulk item(s).These items must be of a manageable size that can be safely collected by one Groot collector. Bulk items include, but are not limited to: beds, box springs, mattresses, sofas, furniture, furnishings, fixtures, and White Goods (appliances). Please note that Groot requests that residents call them at (800) 244-1977 in advance for all White Goods placed out for collection. Groot only collects one free bulk item per week.
* There is an extra charge if items are very heavy or large like sleeper/recliner sofas, big armoires and entertainment centers. These are considered a special pickup and residents have to call Groot to arrange the pickup and set up payment.

**Large bulk items that require two or more people to safely lift include: pianos, hot tubs, large sofas, and bath tubs.

4. What if my garbage isn’t picked up?

If your garbage is not picked up, please contact Niles Public Services at 847-588-7900.

5. Where can I buy yard waste stickers?

Yard waste stickers can be purchased for $2.00 per sticker at The Village of Niles (1000 Civic Center Drive, Oakton and Waukegan), Senior Center (999 Civic Center Drive, Oakton and Waukegan), and at the Jewel Stores (5667 Touhy Ave and 7900 Milwaukee Ave).

6. What day is garbage pickup?

Single family collections occur on Thursday and Friday. You can find your garbage pickup day on the map and the schedule provided on the Village’s website.

7. How often will I have a collection day?

Refuse and recycling are collected once per week.

8. What time can I put out the garbage?

It should be placed on the house side of the curb or in the alley no earlier than 5:00 pm the night before. Hours of collection are 6:00 am - 7:00 pm. The Village has allowed residents with alleys to leave garbage in the alley within 24 hours of pickup as long as it is in covered containers.

9. What do I put my garbage in?

Each residence was provided with a 95 gallon refuse cart and 65 gallon recycling cart in August 2014. All garbage and recycling should be placed in their respective carts. DO NOT place garbage in small grocery store bags or plastic garbage bags and place them out for collection. The Village requires placing garbage in cans or carts. Bags are easily torn and ravaged by animals which creates public health and littering concerns.

10. If an item doesn’t fit into my container, how do I dispose of it?

Residents receive unlimited garbage collection on their scheduled pick-up day, so items that do not fit into your refuse containers can be placed next to the containers on the curb.

11. Is there a limit to the size of my garbage pickup?

Yes; Groot enforces approximately 50 lbs. and 6 ft. in length per item. However, you can have an unlimited number of items or containers.

12. How do I dispose of large appliances?

Residents may place appliances out for collection on their pickup day. Please note that Groot requests that residents call them at (800) 244-1977 in advance for all White Goods placed out for collection. White Goods include, but are not limited to: stoves, ovens, washing machines, dryers, air conditioners, refrigerators, freezers, dehumidifiers, water softeners, water heaters, trash compactors, and dishwashers

13. Can I put a couch out for pickup?

Yes, you may place bulk items out for collection on their pickup day. Please note that there is an extra charge if items are very heavy or large like sleeper/recliner sofas, big armoires and entertainment centers. These are considered a special pickup and residents have to call Groot to arrange the pickup and set up payment.

14. How do I get rid of construction waste?

Residents with waste such as earth, sod, rocks, concrete, rubble, waste from remodeling, construction and demolition of buildings, excavations and other similar materials must contact Groot for a special pick-up. Residents may order a dumpster. Information on renting a roll-off for large projects is available on SWANCC’s website at swancc.org.

15. Where do I place the refuse containers on collection day?

Containers should be placed on the house side of the curb or in the alley.

16. How do I dispose of household hazardous waste such as paint and motor oil?

Illinois law prohibits the disposal of certain waste in landfills. The following items will not be collected by Groot: electronic waste, automobile tires, automobile batteries, explosives and volatile waste, flammable waste, gasoline, motor oil, similar automobile fluids, toxic and hazardous waste, acids and poisons and unhardened paint. To dispose of these items, see the Household Chemical Waste section of The Niles Solid Waste and Recycling Guide or call the Solid Waste Agency of Northern Cook County at (847) 724-9205 or visit swancc.org to learn of ways to dispose of these items.

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Historical Society

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1. When are your Programs?

The Programs for the Historical Society are on the 4th Sunday of every month, unless indicated

2. How do I volunteer at the Museum?

Please call 847-390-0160

3. How do I donate an artifact?

Please call us at 847-390-0160 nhs@vniles.com

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Leaf Pickup

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1. When are leaves collected?

Free leaf collection is provided every other week from mid-October through late November.

2. How do I dispose of my leaves?

Residents should rake leaves to the house side of the curb by Monday of their appropriate pickup week. Leaves will not be collected if they are placed in plastic bags or boxes — all leaves must be loose. However, those residents choosing to bag their leaves may purchase yard waste stickers ($2.00), and place the bag or 35-gallon garbage can, with the sticker, on the house side of the curb for collection on the regularly scheduled garbage pickup day

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Main

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1. How do I contact a Village department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Municipal Electric Aggregation

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1. What happens after June 2015 to the price per kilowatt hour?

To continue the electrical aggregation program, the Village of Niles conducted an online auction for electric suppliers on April 28th, and determined that IDT Energy offered the most competitive rate. Customers will begin to be switched over from ComEd to IDT Energy within 30 days of June 1st. The new price starting June 1st is $0.06899.

2. In the IDT Energy program, are there any automatic price increases?

No. The contract the Village of Niles entered into does not allow for any price increases. The electricity supply rate of $0.06899 per kilowatt is set for the term of the 1st contract (24 months).

3. I still would like to opt-out of the program, what should I do?

Call IDT Energy at 1-877-887-6866 and they will assist you in opting out of the program over the phone. For additional information about the IDT Energy Program, visit the website (www.IDTEnergy.com/VillageofNiles) or contact IDT Energy at 1-877-887-6866.

4. What is municipal electrical aggregation?

The aggregation of electricity is when the electric supply of residential and (eligible) small businesses is combined to jointly purchase electricity. The village may solicit bids for the supply of electricity in an effort to obtain a lower rate. This is made possible by the Illinois Power Agency Act, which was amended in 2009.

5. Who is eligible to participate in the program?

All residential customers are eligible to participate in the program unless you have already switched to another alternative electrical supplier or you are receiving ComEd’s Residential Space Heat Rate. Small commercial customers are also eligible if they use less than 15,000 kilowatts per year.

6. What if I have already switched to another electrical supply provider?

You may stay with your current electric supply provider or switch to the Village's electrical aggregation program with IDT Energy. Alternative electricity suppliers have been soliciting residents in the Village to switch on an individual basis. You should contact that supplier to determine your options. The Village advises residents to make sure there is no cancellation fee with their current energy supplier before making a switch to the Village's aggregation program.

7. Will there be a green option available for customers to select?

Yes, if you are interested in a “green” energy option, you may contact Synergy Power Solutions at 847-749-0080.

8. Can residents and businesses choose not to participate?

Yes, residents and small businesses may opt-out of the program. Before the program begins on June 1 2015, all residents and small businesses will receive a notice in the mail from the Village of Niles allowing the customer to opt-out of the program by a certain date. Opting out is done by mail or over the phone with IDT Energy (1-877-887-6866).

9. Will there be any change in the electrical service provided to my home or small business?

No, there will be no change or disruption in service. ComEd will continue to deliver the electricity to residential and small business customers. Residents and small businesses will continue to receive a bill from ComEd and may continue to utilize the existing ComEd payment options available.

10. What if my power goes out, who should I call?

ComEd is still responsible for the distribution and flow of electricity to all homes and businesses in Niles. Outages should be reported to 1-800-EDISON-1, via the ComEd mobile app, or via text message by texting “OUT” to 26633.

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Police FAQ

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1. How do have a child safety seat installed?

You can contact the Police Department at 847-588-6500 and ask to schedule an appointment. Our child safety seat technicians work various shifts and are only available by apointment.

2. Am I required to have an animal license for my pet?

Animal tags are required for all dogs and cats and are available free of charge. At the time of application, proof of rabies inoculation is required. To obtain an animal license, stop by the Administration Building Finance Department at 1000 Civic Center Drive, between the hours of 8:30 a.m. and 5:00 p.m., Monday through Friday.

3. What to do about a barking dog in my neighborhood?

The keeping of any animal or bird which by causing frequent or long continued noise shall disturb the comfort or repose of any persons in the vicinity.

4. When should I use 911?

Call 911 when there is a life or death emergency that requires the immediate response of emergency service such as police, fire, or an ambulance.

5. How do I obtain a copy of a police report for my insurance company?

Copies of Police reports are available after 5 business days. Please contact the Niles Police Department prior to coming in to pick it up. Police Reports will not be mailed out. There may be a charge for Police Reports.

6. What can I do about annoying/harassing/threatening phone calls?

First to deal with harassing telephone calls do not engage the caller or attempt to speak with the caller. Note the date, time and if possible the telephone number that the call originated from. Then file a police report by contact the police department at 847-588-6500. Harassing Telephone Calls are a quasi criminal offense. In which, that the offender can only typically be fined by a court for the offense. However, if the offender is stalking or in violation of an order of protection criminal penalties can include jail and a fine.

7. Who do I call when I get a bounced check?

Residents who do not have a business may make a police report by coming into to the Police Department and completing a report. If you are business owner, check cases are handled on Monday mornings after 9 a.m. at the Niles Police Department.

8. What information do you have regarding senior citizens?

Unfortunately, senior citizens are a target of fraud and abuse. Just remember, NEVER release personal information over the telephone or to a stranger who has come to your home. NEVER give out your date of birth, driver’s license number, bank account numbers, or credit card numbers to anyone! If you think you have been a victim of a crime or have accidentally given personal information to someone, you may call the police department any time at 847-588-6500. Other agencies who assist senior citizens are: Senior Help Abuse Hotline 800/252-8955 from 8:30 a.m. to 5:00 p.m., Monday thru Friday 800/279-0400 from 5:00 p.m. to 8:30 a.m. Monday thru Friday and on weekends Hard of Hearing 800/526-0844.

9. What are the driving rules when a police vehicle is approaching with lights and siren on?

Under Illinois Vehicle Code section 625, any vehicle, other than the emergency vehicle, must pull over to the right hand edge of the curb, clear any intersection they may be in, and come to a stop until the emergency vehicle has passed. Any vehicle making a turn must also do the same, when safe to do so, to allow the emergency vehicle to pass. Any pedestrian must proceed to the nearest curb and stay there until the emergency vehicle has passed.

10. How do I set up a tour of the police department?

To schedule a tour of the Police Department or to speak to your organization please call Deputy Chief Genualdi at 847-588-6502.

11. What if someone calls asking for a donation on behalf of the police department

The Niles Police Department does not solicit from it’s residents for donations. At times you may receive calls from fundraisers associated with legitimate organizations such as the Fraternal Order of Police or the Metropolitan Association of Police Professionals or the Teamsters. The Niles Police Department does not benefit from donations to these organizations. However, if you wish to donate please do so responsibly. You should always be treated respectfully by callers from these organizations.

12. What can I do about persons lighting fireworks?

Please call the non-emergency number to report the violations. Possession of fireworks is illegal both by Village Ordinance and State Law. Offenders can be issued an ordinance violation or potentially arrested for possession of fireworks.

13. How do I go about getting fingerprints for employment/background?

Fingerprinting is done by appointment only. You must call 847-588-6500 to schedule an appointment. The fee for fingerprinting is $25.00.

14. Does the Niles Police Department accept credit cards?

The Niles Police Department accepts most major credit cards include Visa and MasterCard for bonds, however there is a fee for that service in addition to any bond amounts.

15. What time can I start construction in the morning? How about weekends? Does this include lawn mowing?

Repair of any building other than between the hours of 7:00 a.m. and 6:00 p.m. on weekdays, except in case of urgent necessity in the interest of public health and safety, and then only with a permit from the building inspector, which permit may be granted for a period not to exceed three days or less while the emergency continues and which permit may be renewed for periods of three days or less while the emergency continues. If the building inspector should determine that the public health and safety will not be impaired by the erection, demolition, alteration or repair of any building or the excavation of streets and highways, within the hours of 6:00 p.m. and 7:00 a.m., and if he shall further determine that loss or inconvenience would result to any party in interest, he may grant permission for such work to be done within the hours of 6:00 p.m. and 7:00 a.m., upon application being made at the time the permit for the work is awarded or during the progress of the work.

16. How can I obtain a Freedom of Information request form?

To obtain Information
When possible, requests for information should be in writing on the form provided by the Village. The request can be mailed, faxed, e-mailed or delivered in person to the FOIA Officer. Certified copies are available on request. The Village will respond to requests for information within 5 business days (a business day is Monday through Friday and does not include Saturday, Sunday or legal holidays) for non-commercial requests and within 21 business days for commercial requests (commercial requests are requests where the information requested will be used, in any form, for sale, resale, or solicitation or advertisement for sales or services). FOIA Officer Kathy M. Thake 1000 Civic Center Drive Niles, Illinois 60714 (847) 588-8006 email FOIA@vniles.com

17. What are my options after receiving a traffic citation?

Please follow the information on the back of your printed traffic citation.

18. I received a traffic citation for "Failure to Carry Proof of Insurance" but I have insurance, what can I do?

You can show up at court with your valid proof of insurance for the date that appears on your citation. A judge may accept this proof of insurance and the Judge may void the citation. There still may be fees that will be applied.

19. How do I report an abandoned auto?

Please call the non-emergency number at 847-588-6500. Provide the location and description of the abandoned vehicle.

20. How can I find out if my vehicle has been towed?

Please call the non-emergency number at 847-588-6500. If your vehicle was towed from a private parking lot, the Police Department may not have information about your vehicle. Please look in the parking lot for the tow company that may handle that lot. Village ordinance requires that the company name and telephone number be posted.

21. How do I report a traffic accident?

If you were involved in a traffic accident, first ensure that no one was injured. If someone is injured, call 911. If no one was injured, you may either call the non-emergency number at 847-588-6500 to inform the Telecommunicator of the accident, who will then dispatch an officer to your location. Or, you may come to the Niles Police Department and report the accident.

22. What if the other party in my traffic accident did not have insurance?

Contact your insurance agent and inform them that the other parties did not have insurance at the time of the accident. Your insurance agent should assist you.

23. How can I register my bicycle?

You can register your bicycle at the Niles Police Department front desk or at any community festival that Niles Police Officers have a Crime Prevention booth set up.

24. When is the sprinkling ordinance in effect?

¬¬Outdoor Water Sprinkling Restriction (No Outdoor Watering from Noon to 6 p.m. through September 15th) To help conserve water, the Federal Water Administration and the Illinois Department of Transportation’s Division of Water Resources requires municipalities to enact outdoor water sprinkling restrictions. All outside watering between the hours of 12:00 p.m. (noon) and 6:00 p.m. is prohibited on every day of the week from May 15th through September 15th . Generally, watering during this time of day is ineffective due to the fast evaporation rates, therefore delaying watering to the best possible times helps conserve water. All Niles residents are urged to follow the sprinkling restrictions. This will help maintain adequate water pressures for fire fighting as a protection fro your home or business.

25. When am I required to move my vehicle on a public street?

Under Village of Niles Ordinance you are required to move your vehicle every 72 hours. Vehicles that are left more than 72 hours are subject to being ticketed and marked with a 7 Day Notice. After 7 Days in which the vehicle has not moved it can be towed and impounded.

26. How quickly will my report by followed up by an Investigator?

A Niles Police Investigator will contact your upon the assignment of your incident by a supervisor from the Investigations Division. If your incident is something of an immediate nature your case will be assigned based upon the type of crime being investigated.

27. How do I commend a Police Officer?

You can send a letter to Chief of Police Dennis McEnerney, 7000 W. Touhy Avenue. If you do not know the Officer’s name please provide as much detail as you can on the nature of the incident you were involved in and the description of the officer. Or you can email the Chief at police@vniles.com.

28. How do I complain about a Police Officer?

All complaints must be made in person at the Niles Police Department. Complaints will be taken in writing from a Niles Police Department Sergeant or Watch Commander.

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Recycling

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1. Can I rent additional recycling bins?

Additional recycling bins may be obtained from Village Hall by calling 847-588-8000.

2. Can I rent a larger recycling cart?

Residents may rent a “heavy-duty” 65-gallon recycling or refuse cart from Groot for $2.25 per month. These heavy-duty carts are specially made for the hydraulic lifts on Groot garbage trucks. To order a Groot 65-gallon cart, call Groot at (800) 244-1977.

3. Will I have to pay for the cart?

Yes, the cost is $2.25/month, or $27.00 annually.

4. Do I have to separate or organize my recycling?

No, all materials may mix together in one recycling bin.

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Senior Center

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1. How can I become a member?

Niles residents age 55 and over may purchaes a membership to the NSC for $20 a year per person, or $30 a year for two people residing at the same address. Members receive the bi-monthly program guide and priority registration with member pricing. Your membership card must be scanned in a the Membership Services Desk to allow access to the Center including: the card room, billiards room, main lobby with large screen TV and free WiFi, Center library for books and movies and computer lab.

2. Registration

All programs, both FREE and paid, require registration so that we may contact you in the event of a cancelation. Payment is due at the time of registration. MEmbers can register by mail or in person at the Senior Center beginning the second Tuesday of the mailing month. Non-member registration begins the third Tuesday of the mailing month. Early registration is encouraged as programs with insufficient registration may be canceled. A wait list is started when a program reaches its maximum capacity. In the event of a cancellation, calls will be made to individuals on the wait list in numerical order.

3. Refunds

Programs cancelled by the NSC due to low enrollment, weather or scheduling conflicts, will be fully refunded. If a registrant cancels, refunds are given only if the Center can resell the ticket. Refunds will be credited to the individual account, checks are issued only upon request.

4. Code of Conduct

In order to provide a welcoming, safe and supportive environment for our members and guests, Niles Senior Center has developed a Code of Conduct. Copies are available at the front desk.

5. Permission to Photograph

Photos are periodically taken of participants in a class, during a special event or any other Senior Center function. These photos are for Village of Niles use and amy be used in Village publications.

6. Does the Center have a lending closet?

Yes, the Centers offers walkers, canes or wheelchairs for short term use to Niles residents.

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Teen Center

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1. How do I become a Teen Center member?

In order to become a Teen Center member, you or your parent need to complete the membership form (names, addresses, phone numbers, emails, etc). Teen and Parent each need to sign the back side. Turn in the form with appropriate payment to the Teen Center office.

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Yard Waste

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1. Where can I buy yard waste stickers?

Yard waste stickers can be purchased for $2.00 per sticker at The Village of Niles (1000 Civic Center Drive, Oakton and Waukegan), Senior Center (999 Civic Center Drive, Oakton and Waukegan), and at the Jewel Stores (5667 Touhy Ave, 8730 Dempster St, and 7900 Milwaukee Ave).

2. What is yard waste?

Yard waste consists of grass clippings, leaves, branches, plant clippings, and brush.

3. How do I dispose of my yard waste?

Residents may place an unlimited amount of yard waste at the curb on their regular garbage pickup day - provided that a sticker is affixed to each can or paper bag. Stickers are NOT needed for bundled branches.

4. When is yard waste collected?

April 1 through November 30, on the same day as your refuse and recycling pick-up.

5. How much do yard waste stickers cost?

$2.00

6. How should brush and branches be prepared?

Branches must be less than 3” diameter and tied in bundles no more than 18” diameter and 4 feet long (One person must be able to lift a bundle). No stumps, roots, or attached dirt will be accepted.

7. When is brush collected?

The Village of Niles has a contract with Groot to offer a free branch pickup services to residents from April through November. Branches are collected each week on your garbage collection day. Branches placed for collection must be tied in bundles with twine or string and should be no more than 18 inches in diameter and four feet in length.

8. How do I put out my brush collection?

All branches must be placed on the house side of the curb in front of your home. Branch collection is provided by Groot on the same day of your regular garbage and recycling pickup. Branches can be bundled and set on the curb for free branch pickup. Small branches can be placed with other yard waste in a paper yard waste bag or a designated 32-gallon (standard size) garbage can with a yard waste sticker.

For bundled branches, branches must be less than 3” diameter and tied in bundles no more than 18” diameter and 4 feet long (One person must be able to lift a bundle). No stumps, roots, or attached dirt will be accepted.

For additional questions, please contact Groot at 800-244-1977.